Delete your Mansa Musa Express account
You can permanently delete your account and personal data at any time, even if you have uninstalled the app.
Option 1 — Delete it yourself (fastest)
- Open the Mansa Musa Express app, or go to mansamusaexpressdelivery.com in any browser, and sign in.
- Open Account (“My account”) and scroll to the bottom.
- Tap Delete my account, then type DELETE to confirm.
The deletion happens straight away and cannot be undone.
Option 2 — Ask us to delete it
If you can’t sign in, email us from the address you registered with:
To: admin@mansamusaexpressdelivery.com
Subject: Delete my account
Include: your full name and the phone number on the account.
Subject: Delete my account
Include: your full name and the phone number on the account.
We may reply to confirm it’s really you. We aim to complete deletion within 30 days of confirming your identity.
What is deleted
- Your profile, login and contact details
- Your profile photo, and for riders the Driver’s Licence scan and ID details
- Live-location data, office check-ins, messages and notifications
What we may keep
Records of completed orders and payments, and rider commission invoice and payment records, may be kept for accounting, dispute-resolution and legal reasons. These include the order code, amount, date, delivery addresses, recipient details and payment reference. Your own name and phone number are removed from them when you delete your account.
Before you delete
- Orders still in progress must be delivered or cancelled first.
- Own-bike riders must settle any unpaid commission first.
- Staff accounts (CEO, front desk) are removed by the CEO — please contact them directly.
Read our Privacy Policy for more.